Jen Robson, co-founder and director at SpaOne Software explains its latest product developments.
Spa Business magazine (SB): What’s new for you?
Jen Robson (JR): We’re finalising the launch of a SpaOne app which allows spa guests to book treatments, purchase online and keep up to date with all the latest news and promotions. The app interfaces seamlessly with other SpaOne software so operators have live data, sales and bookings updated immediately as the client books-in anywhere, anytime.
SB: What’s the current spa market climate like for you?
JR: Based in Australia, Asia is always a strong growth region for us. Supporting this location is easy for SpaOne, especially for the helpdesk time zones, so our focus and development of support facilities is strongly focused in this region. We have exciting new groups starting to grow around Vietnam, China and the Pacific and we’ll be working with them to form a virtual network of software so they can operate their entire group from anywhere in the world as they continue to expand.
SB: What’s interesting about this region?
JR: The Asia-Pacific spa region has some unique requirements when it comes to technology – namely extreme weather and isolated locations. Maintaining power or an internet connection can be a challenge, but as spa-goers choose to go further afield, and new resorts are being built in ever more remote locations, it’s what SpaOne needs to address.
SB: What are the trends in spa software?
JR: With the prevalence of mobile devices, traditional spa check-in and sales areas are now open to interpretation as to how you can do business that is better for you and your spa space. From a design point of view this is extremely exciting and one in which we’re anticipating big changes.
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